Samsung actually acknowledge the problem but will only fix 50 LCD or Plasma TV sets.
below is a post from Samsung’s representative on CNet forum.
In response to several complaints here with regards to some instances of Samsung LCD or Plasma units turning off and on, or not being able to turn on after several attempts, or delayed turning on (clicks, then powers on after a period of time). We’ve been authorized to accept up to 50 people** who step forward with the problem to have it inspected and repaired for free. Regardless of warranty status, age of the unit, or past denial.
Please send the following information to an email account that I’ve set up for just this purpose. One of the product specialists will be compiling the information and assisting with setting up the service for your unit.
This is not for ANY OTHER ISSUE besides re-occurring cycling issues, or long delays in attempting to turn the unit on. LCDs and Plasmas only. I’m sorry if you have a different issue with an LCD or Plasma set (picture issues, screen uniformity, burn in, etc), but submitting a non-qualifying issue hurts the program and the people affected. And if a different symptom is found that isn’t related to this specific issue, it will not be repaired.
Email the following information to LCDonoff@gmail.com
Do *not* post *any* personal information in the forum.
- C|Net User Name (if applicable)
- First and Last Name
- Your email
- Transaction number. If you don’t have one, call 800-SAMSUNG, explain your problem and request a transaction number and mention CNet or “the forums” – do NOT schedule a service, we will contact you to do that. (Well, you can schedule one, but then it’s out of pocket and not part of this program.)
- Phone Number where you can be easily reached, cell preferred.
- Model number, Serial number, and Version number. This can be found on the right side of the TV.
- Example: http://i397.photobucket.com/albums/pp60/samsung_hd_tech/Modelcode.jpg
- Extra consideration will be given to those who can produce a video of the symptom, and can be submitted or uploaded and linked (depending on size). Cell phone videos are fine, hearing the click is what we’re looking for.
- A description with as much detail as possible. (Many of the CNET posters can copy and paste their posts in an email, but please provide a full summary based on the post, as if someone besides me is reading it)
**Due to the goal of establishing consistency, there may be instances where we may email or call you to attempt to qualify you. There will be no priority except what we believe to be consistent issues with a specific criteria of what we are looking for. Of those qualifying candidates, C|Net forums members will have priority, video submissions will have priority and then all others. Putting C|Net members first is my decision for the benefit of the forum community. That said, we do want participation, as the more issues that are brought forward allows us to focus on this issue, but we will limit the repairs at this point to 50. I figure this information will be shared outside of the CNet forum, and I don’t discourage that, though not everybody who submits may get served in this initial exploration of the issue.
U.S. Customers only.
Emails not pertaining to this issue will be deleted, please ask your questions in the forums.
We reserve the right to stop, modify or change this program at any time.
Please post any questions below.