Samsung actually acknowledge the problem but will only fix 50 LCD or Plasma TV sets.
below is a post from Samsung’s representative on CNet forum.
Forum members,
In response to several complaints here with regards to some instances of Samsung LCD or Plasma units turning off and on, or not being able to turn on after several attempts, or delayed turning on (clicks, then powers on after a period of time). We’ve been authorized to accept up to 50 people** who step forward with the problem to have it inspected and repaired for free. Regardless of warranty status, age of the unit, or past denial.
Please send the following information to an email account that I’ve set up for just this purpose. One of the product specialists will be compiling the information and assisting with setting up the service for your unit.
This is not for ANY OTHER ISSUE besides re-occurring cycling issues, or long delays in attempting to turn the unit on. LCDs and Plasmas only. I’m sorry if you have a different issue with an LCD or Plasma set (picture issues, screen uniformity, burn in, etc), but submitting a non-qualifying issue hurts the program and the people affected. And if a different symptom is found that isn’t related to this specific issue, it will not be repaired.
Email the following information to LCDonoff@gmail.com
Do *not* post *any* personal information in the forum.
- C|Net User Name (if applicable)
- First and Last Name
- Your email
- Transaction number. If you don’t have one, call 800-SAMSUNG, explain your problem and request a transaction number and mention CNet or “the forums” – do NOT schedule a service, we will contact you to do that. (Well, you can schedule one, but then it’s out of pocket and not part of this program.)
- Phone Number where you can be easily reached, cell preferred.
- Model number, Serial number, and Version number. This can be found on the right side of the TV.
Example: http://i397.photobucket.com/albums/pp60/samsung_hd_tech/Modelcode.jpg
- Extra consideration will be given to those who can produce a video of the symptom, and can be submitted or uploaded and linked (depending on size). Cell phone videos are fine, hearing the click is what we’re looking for.
- A description with as much detail as possible. (Many of the CNET posters can copy and paste their posts in an email, but please provide a full summary based on the post, as if someone besides me is reading it)
**Due to the goal of establishing consistency, there may be instances where we may email or call you to attempt to qualify you. There will be no priority except what we believe to be consistent issues with a specific criteria of what we are looking for. Of those qualifying candidates, C|Net forums members will have priority, video submissions will have priority and then all others. Putting C|Net members first is my decision for the benefit of the forum community. That said, we do want participation, as the more issues that are brought forward allows us to focus on this issue, but we will limit the repairs at this point to 50. I figure this information will be shared outside of the CNet forum, and I don’t discourage that, though not everybody who submits may get served in this initial exploration of the issue.
U.S. Customers only.
Emails not pertaining to this issue will be deleted, please ask your questions in the forums.
We reserve the right to stop, modify or change this program at any time.
Please post any questions below.
Best,
–HDTech
Acknowledging the problem and only fixing to the lucky 50 customers is like playing a scratch off! Where’s your good customer service you guys are talking about?
But if you are unlucky and didn’t make the first 50 customers to get there TV sets fix for free. You can follow my unofficial guide on how to fix the power supply problem on your Samsung LCD or Plasma TV sets cheaply.
I hate Samsung. No more of your products and crap customer service.
How about service in Canada? My Lcd is 1 year and 3 month old( yes! 2400$ LN46A650 has 1 year warranty only!) and won’t turn on anymore. I will only hear the clicking noise, and from what I saw when I opened my panel, I had 3 busted capacitors on the power supply of the board.
I really would like samsung to stand better behind their product, if they want to keep their customers!
I replaced all of my capcitors, but I did not mark the polarity of each capacitor before removing and replacing. Once I plugged the televison on, it powered up but after approximately 60 seconds I heard hissing and then saw smoke. At that point I realized a capacitor had burst and I didn’t check the polarity placement of each capacitor. Since the originals have been removed, how can I determine whether each capacitor is attached correctly? Also, I see only one capacitor that burst, should I replace all of the capacitor again or just the one? And, did I cause any other damage to the power supply?
@Trevor – Just replace the capacitor that was installed incorrectly. To identify its polarity the shaded part of the board is the Negative, so the striped side of the caps goes where the shaded part of the board. see image below
I am stunned that Samsung can have this large of a problem, and not help us out. Our set is only approaching its 2 year mark. What is wrong with the Canadian customers Samsung???
I have a Samsung LCD TV model LN40R71BAX that began presenting problem to turn on, taking 40 seconds. I have this equipment to more than 1 year and a half. I will follow your directions about the capacitors. Thanks for the tips.
Sorry for bad English.
I’m from Brazil.
I purchased a Samsung LCD just over one year ago. I was horrified when I went to turn it on and it didn’t work, and equally stunned to learn that so many others have experienced the same problem just outside of the warranty period. I WILL NEVER EVER EVER purchas another Samsung product. I appreciate all of sharing your experience and tips on this forum.
I bought what was Samsung’s top of the line 750 series in 3Q 2008. It just died. I’m done with them. Customer service was less than helpful. Out of warranty; too bad. Call for service. Service center would not give me a cost estimate unless I had one of their techs come to my house to diagnose the problem for a non-refundable $95 plus repair costs. I should have bought a Sony or Sharp. OK I’m done ranting for now. The caps probably failed either to eternal or internal over heating. The worst thing that can happen to a cap is over heating. The idiots put the caps right next to a heat sink. When you go to replace the caps, buy one with a higher temperature rating and a higher voltage rating. A lower ESR cap would help too. Samsung sucks!
I am assuming all 50 repairs are already done.
I bought my Samsung 7 series 2500$ 1 year and 3 months ago. I’ve the same stupid problem and feel like when you buy such an expensive product, it should work at least 5 years before it gives u problem. SAMSUNG SUCKSSSSSSSSS
this is serious problem they are creeps! if they. they were honest they would repair,not let customer foot the bill for a defect that is wide spreaD
hi non of my caps are showing signs of distortion, however the 8amp fuse has blown on the power board, there are only two caps at 10 volts on the board, should i replace these as a matter of course and will the others be ok?? any help please this is my pride and joy but only lasted 25 months 1 month out of warranty aahhh
Had same problem with my Samsung LN46A650. Wouldn’t turn on 18 months after I gave them $1900. That’s about $105/month for a television.
Samsung didn’t care, despite the fact that it’s happening to a lot of people, so I joined this class-action lawsuit.
How do I get in on the class action lawsuit???
http://www.lieffcabraser.com/contact/contact-samsung-lcd.htm somebody gave me this link few months back but i haven’t verified this.