Samsung actually acknowledge the problem but will only fix 50 LCD or Plasma TV sets.
below is a post from Samsung’s representative on CNet forum.
Forum members,
In response to several complaints here with regards to some instances of Samsung LCD or Plasma units turning off and on, or not being able to turn on after several attempts, or delayed turning on (clicks, then powers on after a period of time). We’ve been authorized to accept up to 50 people** who step forward with the problem to have it inspected and repaired for free. Regardless of warranty status, age of the unit, or past denial.
Please send the following information to an email account that I’ve set up for just this purpose. One of the product specialists will be compiling the information and assisting with setting up the service for your unit.
This is not for ANY OTHER ISSUE besides re-occurring cycling issues, or long delays in attempting to turn the unit on. LCDs and Plasmas only. I’m sorry if you have a different issue with an LCD or Plasma set (picture issues, screen uniformity, burn in, etc), but submitting a non-qualifying issue hurts the program and the people affected. And if a different symptom is found that isn’t related to this specific issue, it will not be repaired.
Email the following information to LCDonoff@gmail.com
Do *not* post *any* personal information in the forum.
- C|Net User Name (if applicable)
- First and Last Name
- Your email
- Transaction number. If you don’t have one, call 800-SAMSUNG, explain your problem and request a transaction number and mention CNet or “the forums” – do NOT schedule a service, we will contact you to do that. (Well, you can schedule one, but then it’s out of pocket and not part of this program.)
- Phone Number where you can be easily reached, cell preferred.
- Model number, Serial number, and Version number. This can be found on the right side of the TV.
- Example: http://i397.photobucket.com/albums/pp60/samsung_hd_tech/Modelcode.jpg
- Extra consideration will be given to those who can produce a video of the symptom, and can be submitted or uploaded and linked (depending on size). Cell phone videos are fine, hearing the click is what we’re looking for.
- A description with as much detail as possible. (Many of the CNET posters can copy and paste their posts in an email, but please provide a full summary based on the post, as if someone besides me is reading it)
**Due to the goal of establishing consistency, there may be instances where we may email or call you to attempt to qualify you. There will be no priority except what we believe to be consistent issues with a specific criteria of what we are looking for. Of those qualifying candidates, C|Net forums members will have priority, video submissions will have priority and then all others. Putting C|Net members first is my decision for the benefit of the forum community. That said, we do want participation, as the more issues that are brought forward allows us to focus on this issue, but we will limit the repairs at this point to 50. I figure this information will be shared outside of the CNet forum, and I don’t discourage that, though not everybody who submits may get served in this initial exploration of the issue.
U.S. Customers only.
Emails not pertaining to this issue will be deleted, please ask your questions in the forums.
We reserve the right to stop, modify or change this program at any time.
Please post any questions below.
Best,
–HDTech
Acknowledging the problem and only fixing to the lucky 50 customers is like playing a scratch off! Where’s your good customer service you guys are talking about?
But if you are unlucky and didn’t make the first 50 customers to get there TV sets fix for free. You can follow my unofficial guide on how to fix the power supply problem on your Samsung LCD or Plasma TV sets cheaply.
65 Responses to Samsung Acknowledgement On Power Supply Problem.
S Oliver
Replied on: October 15, 2011, 2:09 am
Samsung has no honor! Samsung produces inferior equipment, I’ll never buy from them again.
Wankers!
SMO
carol ellsworth
Replied on: October 18, 2011, 9:31 pm
2 years old an making clicking noise tv won’t come on red power light flashes on an off out of warranty but a 500 pound tv should not break so quickly should of stuck to my old big any set which by the way is 12 years old used regulary an still works please restore my faith in technology an repaire it please can’t afford a new one saved up for this as my husbands 40th birthday prezzy thanks carol xxx
Sue
Replied on: November 14, 2011, 11:22 pm
Hi Carol,
just read your post, did you find out if this can be fix’s, as mine is doing the same thing as your’s Iv’e had mine only 3 years old,
Many Thank’s Sue
Mike johnson television
Replied on: October 20, 2011, 10:10 am
As a technician for over 50 years, I find Samsung good vakue for money. Most repairs can be completed in 10 or 15 minutes. As information given above, uprate the voltages in the power supply caps.Good points: Most other sets the inverter goes…..I have repaired 100s of Samsungs and have had to replace an inverter….If I had to we would be talking serious money……Free advice given on Samys and any other LCD you may have….I”m only 77 but the tops at my full time job
Jim Miller
Replied on: August 11, 2012, 11:09 pm
Mike,
I have a Samsung Model LN46A550 which has what sounds like the same or a similar problem as those associated with your post. This just started and my extended warranty has expired. The problem I have is as follows: the red light shows, but when you attempt to turn it on, the screen goes black and a fairly loud clicking noise occurs. I have unplugged the power cord and the clicking sound continues. I plugged the cord back in and went to my file cabinet to look up the paperwork on the unit. This took a while to find and just as I started back into the room with the TV, it powered up. I considered leaving it run 24/7, but decided against this. Can you give me any idea about repairing this unit ? I live in Louisville, KY and if I have to take it in for repair, I would like to be able to talk to the repair shop with semblance of intelligence. Thanks, Jim Miller
Mike johnson television
Replied on: October 20, 2011, 10:11 am
I meant to say, I have never had to change an inverter…thanks
Jay
Replied on: November 25, 2011, 8:28 pm
so how did u fix the problem, my tv is a 350 series lcd. red light stays on..no power or picture.
Chriss
Replied on: November 28, 2011, 2:11 am
Jay, check this post I did on how i fix the problem: Samsung Power Problem.
lindarams
Replied on: February 7, 2012, 1:18 am
Samsung knows the problem and feels a TV that works for two years is exceptable. I WILL NEVER BUY ANYTHING SAMSUNG AGAIN. They have no honor at all.
alan
Replied on: May 28, 2012, 9:22 am
I bought a 51″ 3d Plasma tv model code pn51d550c1fxza on 11/30/12 on 5/28/12. I have the power problem i woke up to and noticed the red light flashing. I tried to turn on the tv nothing happened. I unplug it then heard a clicking noise it happen about 5 times the just a flashing light.I unplug everything ,then plugit all back in still the same problem!reminds me of xbox 360. samsung knows about this but still continuse to build there shity tvs. I will never buy another samsung product. I hope they go out of business. I’m under warranty I dont care about that.If there was a sign placed in front of all samsung tv’s saying likey to have power failure I would not have bought it to beging with .
Timothy Gravatt
Replied on: May 29, 2012, 4:49 pm
I have a Samsung HCN4727W5S/XAA projection TV that will not power on at all. One day it worked just fine. Shut it off, and now it just will not power on at all. No red lights or any indication that anything comes on at all. All I can think of is that it might have stormed (lightning in the area), but nothing that I thought was very close to my house. I have a service manual for the unit, but I am not sure where to start. Anyone have an idea as to where to start with this unit? I hate to toss it or spend a bunch of money to repair it, if it is something that I can do myself. I am pretty handy with soldering and electronic stuff.
Thank you!
Tim
Chriss
Replied on: May 30, 2012, 8:39 am
Have you tried opening the TV? It could be a capacitor problem. check out this guide on Samsung having power problems